customer support intern
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Job Description
We're Hiring – Customer Support Intern
Company: VP NEXUES Private Limited
Location: Sri Lanka
Employment Type: Internship – 6 Months
Experience: Students, Freshers & Recent Graduates
About the Company
VP NEXUES Private Limited operates in agriculture, import-export, retail and e-commerce, providing digital services designed to improve customer experiences.
Job Responsibilities
- Respond to customer enquiries through approved phone, email and chat channels.
- Assist customers with application usage, product information and order-related questions.
- Maintain accurate customer interaction records and support tickets.
- Escalate payment, delivery, refund and technical issues to relevant teams.
- Follow up on pending customer enquiries and resolutions.
- Coordinate with operations and technical teams to improve customer satisfaction.
- Maintain professional communication and customer confidentiality.
What We Offer
- Practical customer service and communication experience.
- Training and guidance from experienced team members.
- Exposure to e-commerce operations and customer support systems.
- Internship completion certificate upon meeting programme requirements.
- Performance-based consideration for future full-time opportunities, subject to available vacancies and management approval.
Build your customer service career with VP NEXUES!
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Requirements
- Good written and verbal communication skills in English.
- Strong interpersonal and customer-handling skills.
- Basic computer knowledge and accurate record-keeping ability.
- Good problem-solving skills and a willingness to learn.
- Sinhala or Tamil communication skills are an advantage.
- Familiarity with CRM tools or Google Sheets is beneficial.
- University students, HND/diploma candidates and fresh graduates are welcome.
- Previous work experience is not required.
How to Apply
Send your updated CV to:
Email: srilankavpnexueshr@gmail.com
Contact: +94 74 261 3735 / +91 7810077636
Website: www.vpnexues.com
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